Address: Priory Ind Estate, London Road
Town/City: Tetbury, Glos
Postcode: GL8 8HZ
Helpfulness and attitude of staff (98.1%) - How are these scores calculated?
How are these scores calculated?
These scores are calculated by averaging all feedback form scores received from this garage’s customers since they joined the scheme.Each garage is rated by the following criteria:-Helpfulness and attitude of staff
Quality of vehicle updates during repair
Standard of repairs to your vehicles
General satisfaction overall The percentage scores are then averaged to create the overall percentage score found on the garage details page.
Quality of vehicle updates during repair (94.6%)
Standard of repairs to your vehicle (97.0%)
General satisfaction overall (97.8%)
No of public feedback forms received 224
Customer comment(s)
Being disabled, the service of picking my car up from my home and returning it was invaluable. They had used covering for the seat and paper on the floor to keep it clean, and the air fresheners put in place smelt gorgeous. 25/02/09
Professional and friendly staff. Highly recommended. 18/02/09
We have received excellent service from this garage for the past 15 years since moving to the area. 14/02/09
Staff at Car Care are always polite and helpful; car is returned at the end of the day to my home. 10/02/09
This garage has always been most helpful and always done an excellent job, with first class staff. 20/01/09
I regularly use Car Care. I have always found them to be honest, prompt and courteous. They are a great garage.
They are not particularly good at communication but improving. 14/01/09
Car Care has maintained our three family cars for the past ten years. 06/01/09
I have used Car Care(Tetbury) for over thirty years. It is an extremely well run and popular local business. It gets better and better! 8/12/08
Excellent service and trustworthy. 08.12.08
Good service but very busy causes a wait at some times.But you get fair charges and cheerful staff. 22/12/08
Friendly and helpful service - much appreciated. 19/11/08
You know that they will assist what and whenever something needs doing. 13/11/08
Fabulous. 20/10/08
I have used Car Care for years. I prefer a family garage like this for personal use. 30/10/08
Old customer of this garage. 3.11.08
Very prompt and courteous service. 12.09.08
Courtesy five. 31.10.08
Good communication directly with the mechanics. 13.10.08
Above says it all! And has done for the past 20 years. 3.10.08
Always a good service around the car being picked up and returned. They were really helpful. 13.10.08
Have been using this garage for over fifteen years - highly recommended. 16/09/08
Excellent standard of service as always prompt work and vehicle deliverd home again. Excellent price too, highly recommend them. 07.10.08
The quality of service is superb, both for maintenance and emergency. Their response and emergency.
I write as a former garage manager, accountant and managing director. Having spent the bulk of my working life from 1957 until retirement in 1995, I would say that Car Care can compare favourably with any garage that I have encountered during that time. In fact they could teach some of them plenty about giving high standards and levels of satisfaction. Highly recommended. 04.09.08
Excellent services all round, friendly helpful staff, all very trustworthy and reliable. Probably best in the area. 16.09.08
I wanted to make a note that I have been going to this garage for the last 3 years since I moved to Tetbury. They are friendly, and the service is excellent. ( I had a problem last year with my breaks, and they diagnosed a simple problem of a hole in the hose. Very cheap to repair it. I was really impressed that I was not charged a fortune.) I saw there advertise in the local Tetbury advertiser and felt I wanted to write a recomendation after the good service I had recieved. 19.09.08
Very good garage, with excellent customer service. 19.08.08
Fantastic service every time especially the pick up service. 22.08.08
Good customer service and air of competence gives one a feeling of confidence, which is becoming a rarity nowadays. 26.08.08
I have used this garage for a number of years and because of the level of service I receive, I will continue to use them. 05.08.08
Great garage, used them for years and will continue to do so. 30/07/08
Always excellent service, far superior in all respects to my BMW main dealer. 18/07/08
Cant speak highly enough of this super garage, friendly, knowing that you can totally trust them in all aspects, price, standard of work and all done with a big smile. 14/07/08
First class work and attension. 14.07.08
Extremely good work at a sensible cost. Very courteous staff. The best mechanics I've known. 26.06.08
Excellent local garage. Good value & feedback at all times. 03.07.08
Always polite - Always efficient - Always reliable. 03.07.08
Excellent family run business. 27/06/08
Excellent quick service on home start, got collected and delivered back within 4 hours. 23/06/08
Dealt with serious problem quickly and efficiently. Lent me a car so I could get to work. 16/06/08
Excellent garage very customer friendly. 05/06/08
Called in for emergency repair. Very efficient, helpful and friendly staff. 19/05/08
Not the garages fault, but an intermittent fault for battery alternator was not found. 30/05/08
Many thanks for an excellent service. 05.06.08
Excellent service. 20.05.08
I always feel that the job has been done well and reasonably priced. 12.05.08
Excellent as always! 20/05/08
Car Care (Tetbury) has given my car excellent service for over 25 years. I would not go anywhere else. They give me sound advice. They are kind and courteous. 29.04.08
Car care kept my very old Polo going for years. And I am pleased to be back with them now my new car is out of its guarantee time. 25,04,08
Standard of work to be revealed over time but I believe it to be very good. 01/05/08
Superb service and care and good pricing. 23/04/08
I have used the garage for many years. 31,03,08
I was recommended to use Tetbury Car Care when I moved to Tetbury in 1995, and have found the Hick family and their staff first class in every way. 15,04,08
I have used Car Care for nearly 20 years and have found them reliable and helpful. 02.04.08
A most courteous and helpful gentleman - prompt and pleasant. A delight to have been served by him. 17/04/08
Have used car care over the last 8 years. The standard of service has always been excellent. 16.04.08
Car Care takes the stress out of service and MOT's. Our car is collected early in the morning and courtesy car left behind. It re-appears like magic at the end of the day, what more can I say. 10/04/08
High standards, lovely friendly staff. 20/04/08
Have always found car care to be helpful and authoritative. Definitely recommended. 3.08.07
Its very rare for a female to go to a garage and not feel they are being ripped off. Car Care are superb in all aspects. More garages should be like this. Thank you Car CAre Tetbury. 09.04.08
Have received excellent service over many years. 26,03,08
First class, family service. 09.04.08
Grateful for fitting in a 20,000 service at short notice. 27/03/08
They picked up the car from the workplace and deliverd it back promptly. 26.03.08
Have used this garage for 18 years. Always helpful and give excellent service. 18.03.08
Thank you. 03.04.08
My repair was an emergency, after breaking down, I was given immediate attention and the car was repaired the same day and redelivered to me. You could not ask for more. 26.03.08
Very good. 01.04.08
Very efficient, friendly and helpful. 27.03.08
Mike Hicks runs a thoroughly reliable organisation. It is highly reagarded by Tetbury car owners. I have used the facilities for 30 years and will continue to do so! 27.02.08
Car care have serviced our cars for many years and have always been most helpful and efficient. 28.02.08
Fabulous. 03.03.08
Very friendly, family business. 19.03.08
Always willing to fit you in even if busy-friendly staff. 17.03.08
Work done in car due to break down. 18.02.08
Collection and delivery service excellent. '57' plate loan car very good. 21/02/08
Staff are always polite. They always tell me things that needs replacing. 19.02.08
Need I say anymore, 03,03,08



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